Understanding and Resolving PNR Issues When Booking Through an Agent

Introduction

As a traveler seeking assistance with booking flights through an agent, it can be frustrating when you encounter issues such as a P?or Nomer Not Generated (PNR) status or a flushed PNR. This article aims to provide clarity and guidance on common reasons behind these issues and actionable steps to resolve them.

Common Causes for PNR Issues

Payment Issues

If the payment did not go through successfully, the PNR may not be generated, even if you received a ticket confirmation from the agent. This is commonly due to insufficient funds, payment redirection issues, or delays in banking transactions. If you experience this, it is crucial to ensure that the payment has been processed and that you have confirmation from your bank or payment provider.

Agent Error

The travel agent might have made an error while entering your details or processing the booking, leading to an incomplete PNR. These errors could range from incorrect date entries to missing required information. In such cases, reaching out to the travel agent who booked your ticket is the first step to resolving the issue.

System Glitch

There could be a temporary technical issue with the airlines booking system, causing delays or errors in PNR generation. These glitches may be resolved by the airline or booking system in a short period, but in the meantime, patience is key. Sometimes, it may take a little time for the system to update, so you may want to try checking the PNR status again after a short while.

Booking Cancellation

If the booking was canceled for any reason, such as non-payment, the PNR would be flushed. In such scenarios, it is important to trace the cancellation process and ensure all the necessary steps were taken to invalidate the booking.

Timing of the Booking

If you booked very close to the departure date, there may be additional restrictions or issues that cause the PNR to not be generated. This is especially common on peak travel days or last-minute bookings.

What to Do Next

Contact Your Agent

The first step in resolving any booking issue is to reach out to the travel agent who booked your ticket. They should be able to clarify the situation and assist you in resolving it. Be sure to provide them with all relevant information, such as the ticket confirmation and your booking details.

Check Payment Confirmation

Ensure that your payment has been processed and that you have confirmation from your bank or payment provider. Sometimes, it may take a few minutes for the transaction to be updated in the system, so it is advisable to check your payment confirmation before contacting the agent or airline.

Try Rechecking the PNR

Some airline systems may take a while to update. Try checking the PNR status again after a short while. Sometimes, the issue may simply be a delay in system updates.

Contact the Airline

If you cannot get a satisfactory answer from your agent, consider contacting the airline directly to check if they have any information regarding your booking. Airlines typically have more detailed records of your booking status and can provide updates on any system issues.

Additional Tips

1. Check your Booking History: If your booking history does not show the PNR, it may indicate that your ticket was not booked successfully. Review your booking history on the airline’s official website or your travel agent's platform.

2. Verify Your Ticket: Carefully check your ticket in SMS, email, or your IRCTC account. If you have an e-ticket in PDF format, read the details carefully as any transposed digits may be the issue. If you still face problems, wait for a day and try again.

3. Log into Your IRCTC Account: If you have an IRCTC account, log in and check the “booking history.” If the PNR is not visible, there may be an issue with the booking. Ensure that you have downloaded the e-ticket in PDF format and read the details carefully.

Conclusion

Resolving PNR issues is important to prevent travelers from facing inconvenience on the day of travel. By following the steps outlined above, you can address these issues promptly and ensure a smooth travel experience. If in doubt, it is always best to seek help from the airline or travel agent directly.

References:

Airlines' official website Travel agent's customer support IRCTC website or app

Keywords: PNR, Ticket PNR, Booking Issues