Troubleshooting and Resolving Font Recognition Issues in Adobe InDesign CC 2017

If you find that Adobe InDesign CC 2017 is not recognizing a font that it previously recognized without any problems, don’t worry! There are several steps you can follow to troubleshoot and resolve the issue.

Common Issues and Steps to Fix Them

1. Check Font Installation

Ensure that the font is still installed on your system. It’s easy to verify this using your font management tool. On macOS, use Font Book, and on Windows, check the Fonts folder in the Control Panel. If the font is not present, it may have been deleted or moved.

2. Clear Font Cache

Corrupted font caches sometimes cause recognition issues. Here’s how to clear the font cache:

macOS: Quit all applications. Open Terminal and run the command: sudo atsutil databases -remove Restart your computer. Windows: Close all applications. Run the Disk Cleanup tool and select “System files.” Check “Temporary files” and run the cleanup.

3. Reinstall the Font

If the font is still not recognized, try uninstalling and reinstalling:

Remove the font from your font management tool. Download or retrieve the font file again. Install the font and restart InDesign.

4. Check for Font Conflicts

Conflicts with other installed fonts can cause issues. Disable or remove any conflicting fonts, especially if you have multiple versions of the same font or similar fonts.

5. Reset InDesign Preferences

If the issue persists, reset InDesign preferences:

Quit InDesign. Relaunch InDesign while holding down Ctrl Alt Shift (Windows) or Cmd Option Shift (macOS). Confirm the reset when prompted.

6. Update InDesign

Ensure that your InDesign is updated to the latest version available for CC 2017. Sometimes, updates can fix bugs related to font handling.

7. Check Document Settings

Verify that the document settings are not affecting font recognition. Ensure that the font is set correctly in the paragraph or character styles.

Why the Pink Highlighted Text is Important

When text remains highlighted in pink, it often indicates an issue related to the font or its variations. This color highlighting is particularly useful for guiding you towards the problem.

Investigating the Highlighted Text

Place the cursor in the text and check which font and variation were expected. Any bracketed indication (e.g., [Bold Italic]) means the expected variation is not available. Empty settings suggest a “mixed values” error, indicating an incorrect configuration in your document settings.

Additional Tips and Considerations

Regular maintenance and frequent updates of your software and fonts can help prevent issues with font recognition. Additionally, using licensed fonts from reputable sources ensures that all necessary variations and styles are available.

For more detailed troubleshooting and assistance, consider checking Adobe’s support forums or contacting Adobe support.