Why Can't I Call from the Selected SIM Card using Truecaller?

Truecaller is a popular app that allows users to identify unknown numbers and even place calls directly from the app. However, if you are experiencing difficulties making calls from a selected SIM card using Truecaller, several potential reasons and solutions can help resolve the problem.

Default SIM Settings

Ensure that Truecaller is set to use the correct SIM card. You can verify and manage your default SIM settings in your phone's settings, under App Permissions. Here, you should make sure that Truecaller has the necessary permissions to access your contacts and make calls. If you do not see Truecaller listed, go to App Permissions to check and assign the required permissions.

Network Issues

Make sure that the selected SIM card has a strong network signal and is not in airplane mode. Network signals can significantly impact call quality and functionality. Try making a call directly from the dialer to check if the issue is with the SIM card itself. If the problem persists, it might be a network-related issue or a problem with the SIM card.

Truecaller Version

Ensure that you are using the latest version of Truecaller. Outdated versions of the app may have bugs or compatibility issues that can interfere with call functionality. To update Truecaller, go to your device's app store (e.g., Google Play Store or Apple App Store) and update to the latest version.

Phone Settings

Check if there are any restrictions or settings in your phone that might prevent Truecaller from making calls. These could include call barring features or third-party call management apps that might interfere with Truecaller's ability to make calls.

Reinstallation

If none of the above steps work, consider uninstalling and then reinstalling Truecaller. This can resolve issues related to app data or settings. Make sure to follow these steps carefully:

Uninstall the Truecaller app from your device. Clear the app data and cache from the system settings. Go to the app store and download the latest version of Truecaller. Install and open the app to reset any default settings.

If the problem still persists after trying these steps, you may want to consult Truecaller's support or community forums for further assistance. In many cases, Truecaller has helpful resources that can guide you through the troubleshooting process and provide specific solutions to common issues.

Additionally, if you are experiencing a specific issue where the SIM card seems to be selected incorrectly (as you have noted), you can try manually assigning the SIM to calls within the dialer. For example, on the dialer, you can find an option that allows you to select the SIM card by which calls should be made. This typically appears as a button that says something like ALWAYS ASK (–), ALWAYS SIM 1 (1), or ALWAYS SIM 2 (2). In your case, it seems that it is set to ALWAYS SIM 1 (1), which is causing calls to go to SIM 2. You can change this setting to ALWAYS SIM 1 (1) to ensure that calls are made through the desired SIM card.

Conclusion

By following these troubleshooting steps, you should be able to resolve most issues related to making calls from the selected SIM card using Truecaller. If you continue to experience problems, Truecaller's support team can provide more personalized assistance. Remember to keep your app and device updated to ensure the best experience and functionality.