Can I Move From IT Support to a Development Career?

Yes, it is absolutely possible to transition from IT support to a development career, although it may require additional training and experience. Here's a detailed exploration of the paths, challenges, and opportunities available for those considering such a shift.

Understanding the Shift

Your transition from IT support to development will likely benefit from your existing knowledge of applications and business processes, which you accumulated during your support role. Support roles often involve a deep understanding of system flows and interactions with customers, third parties, and end-users, which are essential skills for a developer.

Why Development Can Be Challenging

In many organizations, around 70% of offshored work is typically support and maintenance. While having extensive maintenance experience is valuable, it can also make it harder to be perceived as a developer without some additional effort. A seasoned developer typically requires a strong grasp of the why behind the code, while a support role requires a broad understanding of the application's functionality and user interactions.

Steps to Take for a Successful Transition

The transition to development should begin as soon as possible. If you've been in support for over three years, it may be challenging to break the 'maintenance guy' label without significant changes. Therefore, the earlier you start preparing, the better.

1. Communicate Your Interest: Reach out to your supervisor and let them know your interest in transitioning to a development role. Many companies have internal mobility programs that offer training and mentoring programs to support employees in career development.

2. Seek Additional Training: Enroll in relevant courses or training programs to gain the necessary skills. Certifications in programming languages, software development methodologies, and other relevant areas can be highly beneficial.

3. Gain Practical Experience: Look for opportunities to get hands-on experience in development projects, even if it starts as an intern or junior position. This will help you build a portfolio and gain confidence in your new role.

4. Update Your Resume: Tailor your resume to highlight your support experience, particularly any contributions to development or automation. Use examples that showcase your problem-solving and analytical skills.

5. Network: Connect with professionals in the development field. Reach out to colleagues or find someone who has successfully made the transition for advice and mentorship.

Conclusion

The transition from IT support to development is both possible and rewarding, provided you are proactive and dedicated. With the right steps and mindset, you can confidently move towards a new career that aligns with your skills and aspirations.