and Delivery Times

When shopping online, understanding the delivery process is crucial for managing customer expectations. , a popular ecommerce store, provides standard and express shipping options to cater to different customer needs. Let's delve into how these shipping methods work and what you can do if you're experiencing delivery delays.

Standard Shipping

For orders within the contiguous United States, guarantees delivery in 5-7 business days. This standard shipping method is ideal for customers who are flexible with the delivery time. During this period, you should expect your package to be processed, shipped, and delivered according to the company's timeline.

Express Shipping

For those in a rush, offers express shipping, which can deliver your order in 2-3 business days. This service comes with an additional fee but significantly reduces the delivery time. Remember to consider this option if you need your order quickly.

Tracking and Order Status

Once your order has shipped, you will typically receive a tracking number. Use this number to monitor the progress of your delivery through the company's tracking system or a third-party service. This will help you stay informed and address any delays promptly.

Customer Support and Contacting

If you haven't received your order within the expected timeframe or if you are experiencing other issues, contacting customer support is essential. provides various ways for customers to get in touch, such as:

Email support: Send a detailed email to support@ with your order details and a clear explanation of the issue. Live chat: Many ecommerce sites provide real-time support through live chat. Check the website for a live chat option if available. Phone support: may offer phone support. You can usually find this information on the contact page of their website.

It's important to provide all relevant information, including your order number and the expected delivery date, to ensure a swift resolution.

Resolution of My Order

I made my purchase on 5th August 2021 using Razorpay. Unfortunately, I have yet to receive any response from the company regarding the status of my order. Despite attempting to cancel the order and contacting them through various channels, I remain without any communication. As of 4th September 2021, the order is still on hold, and the only invoice provided by the company is the one that says "The magic of the Internet."

Steps to Take If You Have a Similar Issue

To avoid such delays in the future, here are some steps you can take:

Follow Up Promptly: After your initial attempts to contact customer support, follow up on a daily basis. Unusual silence from the company might be a sign of a problem. Be Patient but Persistent: Companies have processes in place, and it may take some time for your concerns to be addressed. Persistence is key. Utilize Multiple Channels: If one method of communication fails, try another. Many companies have customer support teams available 24/7, so don’t give up too quickly. Check Online Forums and Reviews: Other customers may have faced similar issues. Checking reviews can provide valuable insights and may even alert the company to the problem. Escalate the Issue: If you continue to receive no response, it may be time to escalate your concern to higher management or even seek legal advice if necessary.

It's crucial to manage your expectations and communicate clearly with the company to resolve any issues effectively.

Conclusion

Understanding the shipping and delivery process is key to managing your expectations when shopping online. If you encounter delays or issues with your order, don't hesitate to contact customer support. Persistence and clear communication will help you resolve any problems and ensure a smoother shopping experience.