ServiceNow Training: Is Complementary Certification Required or a Widespread Misconception?

ServiceNow, a leading provider of cloud-based service management platforms, continues to experience rapid growth worldwide. As the demand for skilled professionals proficient in ServiceNow increases, many individuals are intrigued by the certification exams and training offerings. But is it true that one needs to pay for training to appear for the certification exam, and is there no scope for third-party certification providers? This article aims to clarify these misconceptions and provide a comprehensive understanding of ServiceNow certification pathways.

Understanding ServiceNow Training Offerings

ServiceNow offers several corporate training programs to equip professionals with the necessary skills and knowledge to tackle real-world business challenges. These programs are designed to deliver a robust foundation in service management and beyond:

Business Basics

The Business Basics course covers fundamental topics such as financial planning, marketing, and customer service. This course is a prerequisite for more advanced training modules and sets the stage for a career in ServiceNow.

Service Management

The Service Management course addresses critical aspects like workforce planning, quality assurance, and service delivery. This comprehensive program ensures participants are well-versed in managing and optimizing service operations.

Cybersecurity for Businesses

This cybersecurity course delves into essential topics including cybersecurity readiness, incident response, and data protection. It is designed to prepare professionals for the unique cybersecurity challenges faced in a service management environment.

ServiceNow Certification: The Truth Unveiled

Contrary to the common misconception, one does not necessarily need to enroll in ServiceNow's own training programs to pass the certification exams. The ServiceNow ITIL certification, for instance, is a popular credential that demands a thorough understanding of best practices in service management. While serviceNow does offer official training programs to prepare candidates for these certifications, this is not a mandatory requirement.

Third-Party Training Providers

ServiceNow is committed to providing flexibility in the certification path and does not exclusively control which training providers are recognized. Numerous third-party organizations offer comprehensive training programs that are equivalent or even more extensive than ServiceNow's official offerings. These third-party courses not only provide the necessary knowledge but also often offer additional value through real-world case studies and practical exercises.

Benefits of Third-Party Training

By choosing third-party training providers, candidates may benefit from:

More specialized and tailored training content Lower cost compared to official training programs Flexibility in scheduling and study methods Access to diverse and experienced instructors A broader network of professionals and potential employers

ServiceNow Training and Career Advancement

ServiceNow's training programs are an integral part of a career in ITSM (Information Technology Service Management). These courses not only provide essential knowledge but also enhance job prospects by:

Certifying your expertise in ServiceNow and its platforms Equipping you with the skills to manage and optimize business processes Preparing you for ITIL (Information Technology Infrastructure Library) certification, which is highly valued in the industry

Conclusion

In conclusion, ServiceNow's training offerings are designed to provide a comprehensive education in ServiceNow and related service management disciplines. While ServiceNow does offer official training programs, candidates have the option to choose from third-party providers who can offer equally rigorous and beneficial training. The key takeaway is that one does not need to go through ServiceNow's training programs to pass the certification exams and embark on a successful career in ServiceNow.

For more information on ServiceNow training and certification, visit the official ServiceNow Training Page or explore reputable third-party training providers.