Optimizing Your IT Support Role: A Comprehensive Guide for a SharePoint and Digital Workplace Assistant

Understanding the Evolution of Job Titles in IT Support

As technology advances and businesses embrace digital workplace solutions, the role of IT support has evolved significantly. Choosing or crafting an effective job title for a Level-2 IT support person is more important than ever. This is particularly true for positions that involve assisting users with a range of digital tools, including SharePoint, Office-365, Box, OneDrive, MS Teams, Mentimeter, Miro, Zoom, Calendly, and other collaboration apps.

Picking the Right Title for Your Role

1. Are you choosing your own title?

It benefits you to take an active role in defining your title and the responsibilities it encompasses. Effective titles are essential for clarity and visibility within your organization. They must accurately reflect your job responsibilities and the skills and knowledge you bring to the role. This ensures that both you and your colleagues have a clear understanding of what you are responsible for.

2. Are you creating a title for a subordinate?

When crafting a title for a subordinate, ensure that it is scalable and descriptive. This title should not only reflect their current responsibilities but also allow for future growth and advancement. Make sure the title is clear and informative to avoid confusion later on.

3. Matching the Title to Your Actions

The title should match the day-to-day actions you are taking. If you spend a substantial amount of time assisting users with SharePoint, Office-365, and Box, then a title like 'SharePoint and Office-365 Support Specialist' might be appropriate. Similarly, if you are heavily involved in facilitating digital workplace collaboration, consider titles such as 'Digital Workplace Collaboration Specialist.' This alignment is crucial for both personal satisfaction and professional development.

Creating a Tailored Job Title

The ideal job title should be both specific and broad enough to encompass the various responsibilities of your role. Here are a few examples:

IT Support Specialist (SharePoint Office-365): This title clearly indicates that the role involves both IT support and specific expertise in SharePoint and Office-365 tools. Collaboration Tools Specialist: This title is more versatile, allowing for involvement in multiple digital workplace solutions, such as Zoom, Miro, and Mentimeter. Virtual Workspace Support Coordinator: This title highlights the role’s focus on facilitating digital collaboration and support within a virtual environment.

Optimizing Your Title for SEO and Visibility

To ensure that your title is more likely to be found by potential employers, use keywords that accurately describe the skills and responsibilities required for the position. Incorporate these keywords into your resume and job postings to improve your visibility in search results. Popular keywords include:

SharePoint Office-365 Box OneDrive MS Teams Collaboration Tools Digital Workplace IT Support Virtual Workspace Zoom Mentimeter Miro Calendly

In summary, the right job title is a powerful tool for career advancement. By defining your role precisely and effectively, you can stand out in a competitive job market and ensure that your responsibilities are clearly communicated to your colleagues and supervisors. Ensure your title is optimized for both SEO and internal recognition to maximize its impact.