How to Track Your PAN Card Application Status and Resolve 'Record Not Found' Issues

When you encounter the message 'record not found' while checking the status of your Pan Card application, there are several steps you can take to resolve this issue and get the status of your application. This guide will walk you through the process and provide tips on how to ensure a smooth application process.

Common Reasons for 'Record Not Found' Status

The most common reasons for a 'record not found' message include:

Mismatch in the application details such as name, date of birth, or application number Technical issues with the PAN service portal Delayed updates in the system

Steps to Resolve 'Record Not Found' Issue

1. Verify Application Details

Ensure that the details you entered during the application process are correct. Double-check your name, date of birth, and application number before re-checking the status. Even a minor mistake could cause the system to not recognize your application.

2. Visit the Official Website

Visit the official websites of the PAN service providers to check the status of your application. These websites are:

NSDL e-Governance UTI Infrastructure Technology And Services

3. Use the Correct Tracking Option

Make sure you are using the correct tracking options on the website. Different sections are available for tracking new applications and other services. Ensure you are using the appropriate method to track your application.

4. Contact Customer Support

If the issue persists, contact the customer support of the PAN service provider:

NSDL: Call their helpline at 1800 222 990 or send an email to tininfo@ UTI: Use their helpline at 1800 102 6102 or email them at pan@

5. Check Application Status After Some Time

System delays can sometimes cause the status to not be updated immediately. Try checking back after a few hours or the next day to see if the status has been updated.

6. Visit the Local PAN Office

If none of the above steps work, consider visiting the nearest PAN facilitation center or the local Income Tax office for assistance. They can help you troubleshoot any issues and provide further guidance.

7. Reapply if Necessary

If you have confirmed that your application was not successfully submitted, you may need to reapply for a PAN card. Ensure that you provide all required documents accurately this time to avoid any mismatches.

General Information on PAN Card Application Status

Generally, the status of a PAN card application is updated after 3 working days of application submission. However, this can vary depending on various situations. Here are some additional tips:

Try checking the status at the official link provided by NSDL: NSDL PAN Status Ensure you have the 15-digit coupon number provided at the time of filling your request. The 15-digit acknowledgment number is required for tracking if you submitted the application online. NSDL allows you to track the PAN card status using your name and date of birth, 24 hours after the application is submitted. Follow these steps:

Tracing Your PAN Card Using NSDL's Portal

Visit the NSDL Portal

Enter your 15-digit acknowledgment number

Enter your Name and Date of Birth details in the prescribed format

Click on ‘Submit’ to check your PAN Card Status

By following these steps, you should be able to determine the status of your PAN card application or resolve any issues related to it. If you still face difficulties, don't hesitate to contact the relevant authorities for assistance.