How to Retrieve Your Boarding Pass and Claim a Refund for a Lost IndiGo Pass

Introduction

Loss of an aircraft boarding pass, especially for airlines like IndiGo, can be a stressful situation. However, with the appropriate steps, you can retrieve your boarding pass and make a claim for a refund if necessary. This guide will provide you with a step-by-step process for handling the situation.

1. Check Your Email

If you provided your email address when booking your flight, the first step is to check your inbox. IndiGo may have sent a confirmation email that includes a PDF of your boarding pass or booking details.

Steps:

Open your email client and search for emails from IndiGo. Look for a confirmation email related to your flight. Verify the flight details and boarding pass details if available.

2. Check IndiGo Website or App

If you did not receive your boarding pass via email, you can retrieve it through the IndiGo website or app.

Steps:

Using the Website: Visit the IndiGo website. Log in to your account using your email ID and password. Go to the 'My Trips' section. Search for your flight or trip number to access the boarding pass. Using the App: Open the IndiGo app on your smartphone. Login to your account. Navigate to the 'My Trips' section. Select your flight to view the boarding pass.

3. Contact Customer Support

If you still cannot find your boarding pass, it is advisable to contact IndiGo's customer support team.

Steps:

Call the customer service number: 91 11 26621193 Alternatively, you can contact them through the official website's chat support. Provide them with your booking details. The customer service representatives should assist you in getting a copy of your boarding pass.

4. Raise a Claim for Refund

Once you have your boarding pass or booking details, you can proceed to claim a refund for your lost boarding pass.

Steps:

Visit the 'My Trips' section on the IndiGo website or app again. Select the flight or trip that you need to claim a refund for. Follow the prompts to initiate the refund claim process. Provide any required details as requested by IndiGo.

5. Follow Up

After submitting your refund claim, keep an eye on your email for any updates or requests for further information from IndiGo.

Make sure to act promptly, as there may be time limits on raising claims or refunds.

Additional Tips:

If you have provided your phone number or email ID, you might receive a message with a PNR number, which you can use for future reference. Your airline can trace back your ticket for the next three days with your name identification.

Conclusion

Handling the situation of lost boarding passes can be a hassle, but with the right approach, it is completely manageable. Following these steps will ensure you can retrieve your boarding pass and claim a refund if necessary.

Keywords: IndiGo boarding pass, lost boarding pass, refund claim