How to Log In to PayPal if Your Phone Number Changed

When you change your phone number and encounter issues accessing your PayPal account, don't worry! Follow these steps to regain access to your account through the PayPal login page. This guide will help you through the process and provide solutions if you face any issues.

Recovering Access to Your PayPal Account

If you've recently changed your phone number and are unable to log in to PayPal, you can still regain access to your account by following these steps:

Visit the PayPal Login Page: Begin by visiting the official PayPal login page at Enter Your Email Address: On the login page, click on where it says 'Log In' or 'Sign In.' Then, enter the email address associated with your PayPal account. Choose Verification Options: PayPal will then present you with different options to verify your identity. This may include: Answering Security Questions: Provide the answers to your pre-set security questions. Confirming Credit Card Information: Verify your credit card details if linked to your account. Verifying Bank Account Details: Confirm the details of your bank account associated with PayPal. Contact PayPal Support: If you are still unable to log in or encounter any issues during the process, it is recommended to contact PayPal support for further assistance.

Changing Your PayPal Phone Number

If you use the PayPal app on Android or iOS, there is no option to change Account settings directly in the app. However, you can log in to the web-based PayPal client to update your phone number. Here's a step-by-step guide to do so:

Open PayPal on the Web: Navigate to and sign in with your PayPal credentials. Enable 2-Step Verification (if applicable): If you have 2-step verification enabled, you will receive a 6-digit code via SMS. Enter this code to log in. Access Settings: Once logged in, click on the cog icon at the top right corner to open the Settings menu. Go to Phone Numbers: In the Settings menu, navigate to the 'Phone numbers' section at the bottom right corner. Add a New Number: Click on 'Add New' to add a new phone number. Alternatively, you can click on 'Change' next to the phone number you want to replace. Select the Category: Choose the category for the new number (Home, Work, or Mobile), then click 'Add phone number'. Set Primary Number: If you want to set the new number as the primary one, you can do so from the list that appears. This will allow you to delete the old number or numbers. Update 2-Step Verification: If you have 2-step verification enabled for login, make sure to update the mobile number listed in your PayPal account to your new number.

Remember, if your 2-step verification is enabled, the access code will still be sent to your old number. To avoid this, update your mobile number in the account as soon as you regain access.

Key Points to Keep in Mind

Automatic Sign-Out: If you haven't made changes for a while or have been inactive, PayPal may sign you out automatically for security reasons. So, you might need to sign in again. Dual Numbers: If you keep both old and new numbers for some period, you can eventually delete the old number after adding the new one. Contact Support: If you encounter any issues during the process, don't hesitate to contact PayPal support for assistance.

By following these guidelines, you can successfully change your PayPal phone number and ensure you have access to your account. Remember, updating your phone number regularly helps keep your account secure and accessible.