How to Lodge a Complaint for a Failed Transaction and Fraud on MobiKwik App

Introduction

Have you ever faced a situation where a transaction on MobiKwik was stuck or was a victim of fraud? If so, it's important to know how to lodge a complaint effectively and ensure that the issue is addressed promptly. This guide will walk you through the step-by-step process of filing a complaint for a failed transaction or fraud, including the necessary documentation and follow-up procedures.

Common Issues with MobiKwik and Their Resolution

When using payment gateway services like MobiKwik, it's crucial that both the service providers and the consumers are held accountable for any fraudulent activities. Payment gateways should conduct thorough vetting of their vendors before integrating them. Regrettably, the regulatory bodies such as the Reserve Bank of India (RBI) and the government sometimes exhibit negligence or laxity in this area. If you encounter issues similar to the ones described below, here's how you can seek resolution.

Common Issues Encountered with MobiKwik

Failed Transaction: A transaction may fail or get stuck, leading to funds not being credited to the intended recipient. Fraud Concerns: Users may experience unauthorized transactions or scams, which pose significant financial risks.

Steps to Lodge a Complaint

Follow these steps to lodge a complaint regarding a failed transaction or fraud on MobiKwik:

Documentation of Disputed Transaction: Log in to your MobiKwik account and navigate to the Help and Support section. Select the disputed transaction to generate a ticket number for your complaint. Email Details to MobiKwik: Send an email to grievance@ with the details of your transaction ID, amount, date, and time, along with your MobiKwik email ID and registered mobile number. Attach any relevant screen shots if available. Contact MobiKwik Customer Care: Reach out to MobiKwik's customer care service number at 08069808686. While in most cases, the customer care will advise you to wait for 48 hours from the time of the transaction, fraud cases will be given priority. Escalation to Nodal Officer: If your issue is not resolved within 48 hours, escalate your complaint by sending an email to MobiKwik's nodal officer at nodal@ Include details of the disputed transaction, your email ID, and registered mobile number, along with any supporting evidence such as screen shots or transaction history.

Conclusion

Effectively filing a complaint on MobiKwik can help you resolve issues quickly and ensure that both the service provider and the government agencies take appropriate measures to prevent similar incidents in the future. By following these steps, you can help maintain the integrity of the payment system and protect yourself from financial losses due to scams and fraudulent activities.

Additional Resources

For more information on MobiKwik and other payment gateway services, visit their official website or contact their customer support directly. If you have any questions or feedback, feel free to leave a comment below.