How to Fix a PS5 Stuck on Installing an Update

Have you ever found yourself frustrated when your PS5 seems to be stuck during the update installation process? Whether it's frozen on 0% or hanging on 99/100, these issues can be quite annoying, but fear not! This guide will walk you through various troubleshooting steps to get your PS5 up and running smoothly.

Common Issues and Solutions

0% Stuck Update

If your PS5 is stuck on 0%, this usually indicates that the console is either running out of storage space or encounters a specific technical issue. Here are steps to resolve the issue:

Restart the Download: Press the PS button on your wireless controller to access the control center. Select the specific update that is stuck and try to restart the download. Check Your Internet Connection: Ensure your internet connection is stable. A weak or intermittent connection can cause problems with the update process. Consider connecting your PS5 to a wired Ethernet connection for a more stable connection. Clear Cache and Rebuild Database: Connect your controller using the USB cable and press the PS button to enter the system settings. Select Clean Cache Rebuild Database.

99/100 Stuck Update

If you're stuck at 99/100, a factory reset may be necessary. However, if you want to avoid losing your data, try restarting your PS5 first. It's risky, but it could solve your problem.

Steps:

Unplug the AC power cord. Wait for a short while, then plug the AC power cord back in.

Note: Data will not be erased, but the update process should continue.

Update via USB

If the above methods don't work, you can try updating your PS5 via a USB drive. Here's how:

Visit the PlayStation Website: Download the system software update to a USB drive. Connect the USB Drive: Insert the USB drive into your PS5 via the USB port. Follow On-Screen Instructions: The PS5 will automatically start the update process. Follow the on-screen instructions to complete the update.

Other Troubleshooting Steps

Still stuck? Here are additional steps you can take:

Memory Issue: You may need to delete some files or games to free up space. Partial Installation: If you have the game on disk and only installed it partially before ejecting the disc, this could cause issues. License Verification: Ensure the game disc is properly inserted and the necessary online verification steps are completed.

Contact PlayStation Support

For more complex issues, it's recommended to contact PlayStation Support. They can provide specific troubleshooting steps and personalized assistance.

Additional Resources

To learn more, you can visit the following resources:

How to Update System Software on a PS5 Console - PlayStation How to Update System Software on a PS5 Console Why Won't My PS5 Game Finish Installing?