How to Change Your Microsoft Teams Status and Troubleshoot 'Unknown' Status

Do you find yourself wondering how to change your Microsoft Teams status or why your status appears as 'Unknown'? Microsoft Teams offers a variety of status options, but sometimes, users experience issues that require troubleshooting. In this article, we will guide you through the process of changing your status and provide tips for resolving the 'Unknown' status issue.

How to Change Your Microsoft Teams Status

To change your Microsoft Teams status, follow these simple steps:

Open Microsoft Teams on your desktop or web app. Click on your profile picture or initials in the top right corner of the Teams window. In the dropdown menu, you'll see your current status. Click on it to reveal the status options. Available: When you are ready to engage with others.
Busy: Indicate that you are occupied but may respond to urgent messages.
Do Not Disturb: Disconnect from all notifications and calls to focus on tasks.
Be Right Back: Notify others that you will be back shortly.
Apear Away: Indicate that you are temporarily away from your desk.
Offline: Notify others that you are logged out or away from your device.

Note: The availability of these status options may vary depending on the platform you are using. Some features might be limited or unavailable in the mobile apps.

Troubleshooting 'Unknown' Status

Did you find your status displayed as 'Unknown'? No need to worry, as this issue can be resolved by following some basic troubleshooting steps:

Try changing your status through the web version of Microsoft Teams. If you are using the desktop app, switch to the web version and see if the status update reflects correctly. Check if the 'Unknown' status affects only certain users or the entire organization. If other users also have 'Unknown' statuses, there might be a larger issue that needs to be addressed.

For more in-depth solutions, stay updated with Microsoft Teams release notes or the official support page. New features and updates are regularly released, and these resources can provide valuable information on how to resolve specific issues.

Change Coexistence Mode to Resolve 'Unknown' Status

At the moment, the only way to fix the 'Unknown' status issue on Microsoft Teams is to change the coexistence mode for your organization from 'Islands' to 'Teams Only'. This means that all users who are part of your organization will use Microsoft Teams exclusively.

Note: To make changes to the coexistence mode, you need to be an administrator for your organization on Microsoft Teams.

Changing the coexistence mode ensures that all users are aligned with the team collaboration standards and can prevent any discrepancies or 'Unknown' statuses.

Conclusion:

Microsoft Teams offers a wide range of status options for users to indicate their availability and status in real-time. If you encounter any issues, including a 'Unknown' status, try changing your status through the web version of Teams or check if the organization's coexistence mode needs to be adjusted. Keep an eye on Microsoft Teams updates and support resources for further assistance.