Guide to Obtaining ISO 20000 Lead Auditor Certification: A Comprehensive Approach

ISO 20000 Lead Auditor Certification is a significant milestone that can enhance your professional profile and drive your career forward in the field of Information Technology Service Management (ITSM). This article aims to provide a comprehensive guide on how to obtain this certification and the benefits it brings.

Introduction to ISO 20000 Lead Auditor Certification

The ISO 20000 standard sets the framework for managing IT services effectively. To become an ISO 20000 Lead Auditor, you need to meet specific requirements and undergo a structured training program. This guide will outline the process and provide valuable insights to help you achieve your certification.

Requirements for ISO 20000 Lead Auditor Certification

Obtaining an ISO 20000 Lead Auditor Certification does not require specific experience. However, a strong foundation in ITSM is highly recommended. Here are the key steps and requirements to consider:

Education: A tertiary education degree or equivalent is generally required. Experience: Approximately two years of work experience in a lead auditor role is advisable for those without formal certifications. Training: Seeking certification training from a reputable certification body is essential. Practical Experience: Shadowing other auditors and gaining hands-on experience in auditing is necessary before officially sitting for the certification exam.

The Examination Process

The examination for ISO 20000 Lead Auditor Certification is designed to test your knowledge and understanding of the standard. Here are the key details you need to know:

Format: The exam is a multiple-choice test with 40 questions, each carrying one mark. Passing Score: A minimum of 26 marks out of 40 is required to pass the exam. Retake Policy: In case of failure, you can retake the exam after 24 hours. If you do not score a passing percentage, you are entitled to a second attempt at no additional cost within 30 days from the first attempt.

Benefits of ISO 20000 Lead Auditor Certification

The benefits of obtaining ISO 20000 Lead Auditor Certification are manifold and can significantly impact both your career and your organization. Here’s a closer look:

Enhanced Career Prospects: With the certification, you can take on more responsibility and advanced roles in ITSM. In-depth Understanding of ITSM: You'll gain a thorough understanding of IT Service Management and its implementation. Designing ITSM Structures: You will be adept at designing and optimizing the ITSM structure of any organization. Principles and Best Practices: Adhering to ISO 20000 principles and service management best practices can bring internal benefits to your organization, such as efficient service delivery and client satisfaction. Improved Organizational Services: Certification helps in improving the quality of services and creating a framework for independent assessment.

Recommending the GSDC Course

Based on recommendations from colleagues in my organization, I recommend the GSDC course for ISO 20000 Lead Auditor Certification. GSDC offers both the necessary training and certification to help you achieve your goals successfully.

By following this guide and completing the recommended training, you can take significant steps towards your ISO 20000 Lead Auditor certification. Embrace the journey and its benefits, and you'll be well on your way to driving success in the ITSM field.