Evaluating NTT DATA: Global IT Services Leader or Mediocre Player?

NTT DATA, a prestigious global IT services provider based in Japan, is renowned for its extensive service offerings and robust corporate strategy. This article will explore NTT DATA's key strengths, challenges, and its global impact.

The Global Reach

Operating in over 50 countries, NTT DATA serves a diverse array of industries, including finance, healthcare, manufacturing, and public services. This broad operational reach enables the company to provide localized solutions while maintaining a global perspective.

Service Offerings

NTT DATA offers a comprehensive range of IT services, from strategic consulting and application development to managed services and cloud solutions. Their expertise in digital transformation underscores their commitment to innovation and staying ahead in the evolving tech landscape.

Innovation and Technology

A key strength of NTT DATA is its significant investment in research and development. Focused on emerging technologies like AI, IoT, and blockchain, the company remains competitive and agile. This innovation-driven approach ensures that they can adapt to the rapidly changing technological environment.

Customer Satisfaction

NTT DATA has earned a strong reputation for customer satisfaction. They are often recognized for their commitment to quality and service delivery. Client testimonials and case studies consistently highlight positive experiences, fostering a positive brand image.

Industry Recognition

The company frequently features in industry rankings, such as the Gartner Magic Quadrant. These rankings assess IT service providers based on their strategic capability and completeness of vision. NTT DATA's recurring presence in these prestigious reports solidifies its position as a leading player in the global IT services market.

Corporate Social Responsibility

NTT DATA places a strong emphasis on sustainability and corporate social responsibility. Engaged in various initiatives to contribute to social and environmental well-being, the company demonstrates its commitment to ethical business practices.

From Itelligence to NTT DATA

However, the review of a former employee from Itelligence (now NTT DATA Business Solutions) highlights a different perspective on the company's culture and operations. Itelligence, a company acquired by NTT DATA, was highly regarded for its flat organizational structure, lack of politics, and excellent managerial support. This environment was valued by employees and managers alike.

However, after the acquisition and merger with VCentric, the culture has reportedly seen a significant shift. Projects are now separated based on geographical regions, leading to tiers of consultants with different levels of responsibility. High-performing employees are often relocated to the US or Europe for high-profile projects, leaving behind less experienced and less motivated staff in India and APAC regions.

The resignation of a key manager, replaced by an inexperienced individual, has further reduced organizational morale. This shift towards a more hierarchical structure has dampened the zeal and enthusiasm that was once a hallmark of the company. Employees now feel their efforts are underreported and undervalued, leading to dissatisfaction and frustration.

The cost of living and market rates have also affected salaries and benefits, making the company less competitive compared to its peers in the IT services sector. The reduction in opportunities to work abroad and the lack of transparent feedback mechanisms have led to a decline in employee morale and satisfaction.

Conclusion

In conclusion, NTT DATA is undoubtedly a strong player in the IT services sector known for its reliability, innovation, and customer-centric approach. However, the experiences of former employees at Itelligence, now NTT DATA Business Solutions, suggest that it is crucial for the company to address the organizational and cultural shifts that have occurred since the acquisition. Only through these efforts can NTT DATA maintain its position as a global leader in IT services.