Are the MacBook Pros' New Keyboards Really That Bad? Debunking the Myths

The debate around the new MacBook Pros and their keyboards has gained considerable traction, with many users complaining about issues such as sticky keys and overall unreliability. However, is there more to this issue than meets the eye? Let's delve into the reality behind the new MacBook Pro keyboards and address the concerns head-on.

The Reality Behind the Sticky Keys Complaints

Many individuals have reported experiencing issues with the new MacBook Pro keyboards, including sticky keys. It's crucial to understand that these issues are often exaggerated or misunderstood. For instance, some users mention that their E and O keys are particularly problematic. However, these annoyances can be attributed to external factors rather than inherent design flaws.

Typically, tactile feedback keyboards like the ones found in the MacBook Pros are highly valued by users. The problem often arises when users neglect basic maintenance or introduce external factors that can disrupt the keyboard's functionality. For example, eating food on the keyboard can lead to crumbs getting trapped beneath the keys, causing the aforementioned issues.

Addressing Media Over-Reporting and Apple's Solution

The media has played a significant role in portraying the keyboard issues as more severe than they are. Many reports sensationalized minor problems, leading to public concern. However, Apple quickly addressed the issue. They introduced a full-length sheet of plastic under the keys, effectively eliminating the problem.

Apple also launched a service program to replace any affected keyboards with fourth-generation ones at no additional cost. Despite the media's continued silence on the matter, it's important to note that the failure rate was only 0.8%, well within the industry standard for computer breakage.

Personal Experience and Professional Repair

For those who have experienced issues with their MacBook Pro keyboards, the repair process can be time-consuming. A user, for instance, had to send their 2018 MacBook Pro for repair. The entire process took almost a week, from the initial drop-off to the collection of the repaired device. This user had to use a custom-ordered keyboard replacement, which extended the repair period even further.

Professional maintenance was required, as the Genius Bar at the Apple Retail store identified the problem despite the user's efforts to clean the keyboard with compressed air. While compressed air can help to some extent, it may not fully resolve the issue, as evidenced by the user's experience.

Conclusion

In conclusion, the new MacBook Pro keyboards are not inherently bad, but they do require proper care and attention. Issues such as sticky keys can be largely attributed to external factors like food crumbs. Apple has addressed these concerns and provided solutions, making the overall experience more reliable and user-friendly. It's essential to differentiate between genuine concerns and exaggerated reports to maintain a balanced perspective on the new MacBook Pro keyboards.