Are Companies Afraid of Sending Confident or Critical Data to SaaS Software?

Yes, it is a natural concern for most companies. However, let's address these concerns by examining our practices and policies.

Data Security Practices and Policies

At our company, we ensure that client data is never accessed without explicit client approval. Additionally, any access to client data is meticulously logged. Unlike reliance on public clouds such as AWS, we operate using our own servers and hard drives, complying with French laws. The likelihood of data failure is significantly lower compared to in-house server or personal hard drive storage, with a 100-fold reduction in risk.

We provide Enterprise plans that include separated data storage, further enhancing security and privacy. Ultimately, the responsibility in case of a data breach falls on the company whose data is breached, ensuring accountability and adherence to policies.

The Role of Audits in Data Security

To mitigate concerns about security and data breaches, conducting SOC type 1 and ongoing type 2 audits is essential. A SOC type 1 audit involves documenting comprehensive policies and procedures for handling data, responding to issues, and safeguarding customer data. SOC type 2 audits provide quarterly assurance that these policies are rigorously followed.

These audits help clients understand our policies and the steps we take to protect their data. They also establish a clear and provable log for any breach that occurs, ensuring that our company is not liable for any misrepresentations or non-compliance.

Case Study: Blue Link ERP Software

When considering our Blue Link ERP software, clients rarely express concerns about the confidentiality of their data. Occasionally, clients may be concerned about the security of their data being stored outside their facility, but never about the confidentiality of their data with our team. Clients are aware that we may need to access their data for training, onboarding, and file migration processes.

However, if a client expresses significant concerns about data confidentiality, it might indicate trust issues rather than data confidentiality itself. If you encounter clients with major data confidentiality concerns, it could be a sign that the client does not trust your company and therefore may not trust you with their data. For such clients, offering on-premise installation options like Blue Link ERP can provide a solution.

By understanding and addressing these concerns, companies can effectively mitigate risks and build trust with potential clients.